Consumer Information

We strive to offer customers complete satisfaction with the products and services from Sadler’s. Below are our policies for a variety of situations. We encourage customers with concerns to contact us.

Returns

Returns must be made within 30-days. Furniture must be in as-new condition. Custom orders and "as-is" purchases are excluded. Additional charges may apply if customer needs pick-up.

Refunds

No cash refunds. Refunds for cash or check payments are made by check and are issued by our corporate office. Processing may take up to 10 business days. We do not refund delivery, transportation or cartoning fees.

Price Guarantee

At Sadler’s Home Furnishings, we are so confident that our quality products are at the lowest price, if you find the product elsewhere we’ll offer you a Double the Difference Price Guarantee!
 
Double The Difference Price Guarantee

60-Night Just Right Mattress Guarantee

Sadler’s wants you to be completely satisfied with your new sleep set. With this in mind we offer you a 60-Day Comfort Guarantee. Studies have shown that it may take up to 60 days for someone to adjust fully to a new sleep set, so we ask that you sleep on the set for a minimum of 21 nights. But, if after 60 days you are still uncomfortable, you have seven days to call and set up an exchange. One exchange per purchase is permitted, and a minimum delivery fee will be charged for all exchanges. A mattress protector must have been purchased on the same invoice. Special orders are excluded from our guarantee.
 
Exchange policy does not apply to any mattress sold "as-is" — which may include floor model and closeout mattresses — adjustable bases, pillows, mattress protectors, sheets or other accessories. An additional delivery fee will be charged on all comfort exchanges.

Warranty

One year warranty on products unless purchased "as-is." Warranty covers manufacturer defects in materials and workmanship. Warranty does not cover general use or damage caused while in possession of customer. Transportation costs, if needed, at additional expense. If you need warranty service please call the Furniture Enterprises of Alaska Warranty department at 907-264-5228 and we’ll be glad to assist you.

As-Is

Items sold "as-is" are usually one of a kind. No refunds, returns, or exchanges. Sadler’s does not offer a warranty for these items though the manufacturer does in certain circumstances. Sadler’s, unfortunately, cannot facilitate any warranty service on as-is items and service, repair or replacement is solely at the discretion of the manufacturer.

Custom Orders

Custom order items require a 50%, non-refundable, deposit. Customer cancellation of a custom order forfeits the deposit. No returns or exchanges on custom order items. Repair or replacement is guided by manufacturer warranty. Sadler’s does not act as an arbiter agent though we will help facilitate contact with a manufacturer as an good-will effort of customer assistance.

Arrival Times

Arrival times (E.T.A.) quoted are estimates only and subject to changes and conditions beyond Sadler’s control such as weather, strikes, manufacturing times and material availability.

Savings Statements

Savings claims are compared to Sadler’s original retail price. Due to the competitive nature of the home furnishing industry it is likely no sales have occurred at the original price and interim markdowns have been taken.

Payment

Payment in full, or approved financing, is required for all merchandise prior to pickup or home delivery. Any balance remaining on merchandise in the customer’s possession is immediately due in full. If Sadler’s is unable to receive payment from the finance company for the sale, customer agrees to work with Sadler’s, in a timely manner, to correct any paperwork errors to the satisfaction of the finance company, pay for the merchandise in full or assist in the immediate (undamaged) return of the merchandise.